Reference

What You Agree To When You Use 16xxx

These terms set out the rules for your account on 16xxx — how deposits work, what we expect from you, and what you can expect from us.

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How These Terms Apply to Your Account

16xxx Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 16xxx, you're agreeing to use it for your own personal activity only. You must be of eligible age under the laws of your region — we do not determine that threshold for you, and access is not available where local

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law prohibits it. Your account wallet holds funds you've deposited through bKash, Nagad, or Rocket. Those funds are yours to use on the platform, but they are not insured deposits and carry no interest. We reserve the right to suspend or close an account if we
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find it's being used in a way that breaches these terms — including sharing credentials, using automated tools, or attempting to manipulate game outcomes. Any dispute about a transaction should be raised with our support team within 30 days of the transaction date. We may update
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these terms from time to time; continued use of your account after a change is posted means you accept the updated version. If a section of these terms is found unenforceable in your jurisdiction, the rest of the terms remain in effect. These terms are written
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in English and that version governs in any conflict.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is handled through OTP verification on login and any sensitive account change. We do not store your bKash, Nagad, or Rocket PIN — payment confirmation happens inside your wallet app, not on our side. If you believe your account has been accessed without your permission, contact support immediately and we will place a hold while we investigate.

Login Verification Every login triggers an OTP to your registered mobile number. No one can access your account without that code, including from a new device or browser session.

Payment Handling Deposits via bKash, Nagad, and Rocket are confirmed through your own wallet app. We receive a transaction reference only — your wallet credentials never pass through 16xxx.

Data Retention We keep account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your data through support.

Account Changes To update your registered mobile number or request account closure, contact support directly. Changes to core account details require identity verification before they take effect.

TERMS CONTACT

Reach Us About These Terms

If something in these terms isn't clear, or you need to raise a concern about your account, our support team is available to help. Use the channel that works best for you.

Live Chat Open the chat window from any page on 16xxx. Quickest way to get a response on account or terms questions during active hours.

Email Support Send your query to our support address for written records. Useful for formal concerns or when you need a documented response about your account terms.

Help Centre Browse the help section for answers on account rules, wallet use, and what these terms mean for your specific situation on 16xxx.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens and uses an account on 16xxx. Access depends on your local law and eligible region — it is your responsibility to check whether use is permitted where you are.

No. Your account is for your personal use only. Sharing credentials or allowing another person to operate your account is a breach of these terms and may result in suspension.

If your account is closed and you have a remaining balance, contact support to arrange a withdrawal to your registered bKash, Nagad, or Rocket number before closure is finalised.

Raise the dispute with our support team within 30 days of the transaction date. Provide the transaction reference and the amount, and we will investigate and respond in writing.

We post an update notice on the site when terms change. Continuing to use your account after that notice means you accept the revised terms. Check this page periodically for the current version.

Contact support through live chat or email with your account details and a data request. We will provide a summary of the information we hold on your account within a reasonable timeframe.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoAbout Us

What You Agree To When You Use 16xxx

How We Protect Your Account and Data

Reach Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I share my account with someone else?

03 What happens to funds in my account wallet if my account is closed?

04 How do I dispute a transaction on my account?

05 How will I know if these terms change?

06 How do I request a copy of my account data?

Terms & Conditions

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